Privacy Policy

Effective Date: November 2026

At Temgleam, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, submit enquiries, request quotations, purchase products, or interact with our business.

By accessing or using https://temgleam.com, you acknowledge that you have read and understood this Privacy Policy.

This policy is designed to operate in accordance with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023.

1. Information We Collect

We may collect different categories of personal information depending on how you interact with our website and services.

Personal Identification Information

• Full name.
• Business or organisation name.
• Email address.
• Telephone number.
• Contact address.
• Delivery address.

Business and Enquiry Information

• Product names and descriptions.
• Machinery or equipment specifications.
• Required quantities.
• Procurement requirements.
• Quotation requests.
• Messages and other correspondence submitted through our website.

Transaction Information

• Order details.
• Invoice information.
• Payment confirmation and transaction references.
• Delivery and shipping information.
• Purchase and transaction history.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device information.
• Operating system.
• Pages visited and browsing activity.
• Date and time of website visits.
• Referring website addresses.

2. How We Collect Your Information

We collect personal information through various channels, including:

• Contact forms submitted through our website.
• Request for Quotation (RFQ) forms.
• Product and service enquiries.
• Email and telephone communications.
• Orders and purchasing transactions.
• Website cookies and analytics technologies, where enabled.
• Other direct interactions with our business.

We may also receive relevant information from authorised business partners, suppliers, delivery providers, or other third parties where legally permitted.

3. How We Use Your Information

Temgleam collects and processes personal information for legitimate business purposes, including:

• Responding to customer enquiries.
• Preparing quotations and proposals.
• Processing and managing orders.
• Facilitating product sourcing and procurement.
• Confirming payments and issuing invoices.
• Arranging shipping and product deliveries.
• Providing customer support and after-sales assistance.
• Communicating order updates and important notifications.
• Improving website performance and customer experience.
• Preventing fraudulent activities and protecting our business.
• Complying with applicable legal and regulatory obligations.

We will only use personal information for purposes that are lawful and relevant to our business activities.

4. Legal Basis for Processing Personal Information

Depending on the nature of the information and the purpose of processing, Temgleam may rely on one or more of the following lawful bases:

Consent: Where you have voluntarily agreed to the collection and use of your personal information for a specific purpose, such as receiving promotional communications or consenting to non-essential cookies.

Contractual Necessity: Where processing is necessary to respond to your requests, fulfil an order, provide agreed services, or perform contractual obligations.

Legal Obligation: Where processing is necessary to comply with applicable laws, regulations, tax requirements, or other legal responsibilities.

Legitimate Interests: Where processing is necessary for legitimate business purposes, provided such interests do not override your fundamental privacy rights and freedoms.

Where consent is the applicable legal basis, you may withdraw it at any time.

5. Sharing and Disclosure of Information

Temgleam does not sell or rent customers’ personal information to third parties.

However, we may share relevant information with trusted third parties where necessary to provide our products and services or fulfil legal obligations.

These parties may include:

• Manufacturers and suppliers.
• Procurement and sourcing partners.
• Payment processors and financial institutions.
• Shipping and logistics companies.
• Website hosting and technical service providers.
• IT support and website maintenance providers.
• Professional advisers and regulatory authorities where legally required.

Third parties receiving personal information are expected to handle it responsibly and apply appropriate safeguards in accordance with applicable data protection requirements.

We only share information that is reasonably necessary for the relevant purpose.

6. Payment Information

Payments made through Temgleam may be processed through approved payment providers, banks, or other authorised financial institutions.

Depending on the payment method, transaction information may include payment references, transaction status, invoice details, and payment confirmation.

Where third-party payment gateways are used, your payment information may be collected and processed directly by those providers under their respective privacy and security policies.

Temgleam does not intend to collect or store customers’ complete card security details, PINs, or banking passwords through its website.

Customers should always ensure that payments are made through officially approved payment channels.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyse website traffic, and support website functionality.

Cookies may include:

Essential Cookies: These help the website function properly and support important features.

Preference Cookies: These remember certain website settings and user preferences.

Analytics Cookies: These help us understand how visitors interact with our website and identify areas for improvement, where enabled.

Marketing Cookies: These may be used to support advertising and marketing activities, where implemented and permitted.

You can manage cookies through your browser settings or any cookie preference tool available on our website.

Non-essential cookies will be used in accordance with applicable consent requirements.

8. Data Storage and Retention

Temgleam retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Retention periods may depend on:

• The nature of the information.
• The purpose of collection.
• The duration of customer relationships.
• Contractual and business requirements.
• Applicable accounting, tax, and legal obligations.
• The resolution of disputes or outstanding transactions.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

Our security measures may include:

• Secure website connections.
• Access restrictions and authorisation controls.
• Appropriate hosting and server security measures.
• Regular software updates and maintenance.
• Secure handling of customer and transaction information.
• Appropriate safeguards when working with third-party service providers.

Although we take data security seriously, no internet-based system or electronic storage method can be guaranteed to be completely secure.

10. International Data Transfers

Some of our website hosting providers, payment processors, technology partners, or business service providers may operate outside Nigeria.

Where personal information is transferred or accessed internationally, Temgleam will take appropriate steps to ensure that such transfers comply with applicable data protection requirements and that adequate safeguards are in place.

11. Your Privacy Rights

Under applicable data protection laws, including the Nigeria Data Protection Act 2023, you may have the following rights regarding your personal information:

Right to Be Informed: You have the right to know how and why your personal information is collected and processed.

Right of Access: You may request access to the personal information we hold about you.

Right to Rectification: You may request corrections to inaccurate, incomplete, or outdated personal information.

Right to Erasure: You may request the deletion of your personal information where applicable under the law.

Right to Restrict Processing: You may request restrictions on how your personal information is processed in certain circumstances.

Right to Object: You may object to certain types of personal information processing, including processing based on legitimate interests or direct marketing.

Right to Data Portability: Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

Right to Lodge a Complaint: You may lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your privacy rights have been violated.

These rights are subject to applicable legal conditions and exceptions.

12. Marketing and Promotional Communications

From time to time, Temgleam may communicate information about new products, machinery, equipment, special offers, business updates, and other relevant services.

Where required, we will obtain your consent before sending promotional communications.

You may unsubscribe or opt out of marketing communications at any time by following the instructions provided in the communication or contacting our support team.

Please note that opting out of promotional messages will not prevent us from sending essential communications relating to your orders, transactions, or existing business arrangements.

13. Third-Party Websites

Our website may contain links to external websites belonging to manufacturers, suppliers, payment providers, logistics companies, and other business partners.

These websites operate independently and may have their own privacy policies and data collection practices.

Temgleam is not responsible for the privacy practices, content, or security of external websites.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

14. Children’s Privacy

Our website and services are primarily intended for businesses, organisations, institutions, and adult customers.

We do not knowingly request or intentionally collect personal information from children where such collection would be inappropriate or unlawful.

If we become aware that personal information belonging to a child has been collected unlawfully, we will take appropriate steps to address the situation in accordance with applicable data protection requirements.

15. Changes to This Privacy Policy

Temgleam may update or revise this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any changes will be published on this page with an updated effective date.

We encourage visitors and customers to review this page periodically to remain informed about how their personal information is handled.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is being processed, please contact us through the details below.

**Temgleam Customer Support